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We offer 2 different payment options so the process is easy and convenient for you:

•  Credit card online    •  Direct deposit from your bank account

Direct Bank Deposit

Direct Deposit from your bank account If you are paying by Direct Deposit, please ensure it is done before 4pm EST otherwise we will not receive the payment next business day, which may result in cancellation of your booking.  Once payment is complete, please ensure you send us a copy of the transaction details. Please use the booking reference.  If you are unsure, please contact your consultant.

BANK DETAILS:
BANK : Westpac Bank
ACCOUNT NAME : Kimberley Outback Tours Pty Ltd
BSB NO : 036 308
ACCOUNT NO :  22-6852

Pay by Credit Card

Credit Card We accept major credit cards (Visa, Mastercard). There is a 1.1 – 3% credit card fee if paying by credit card. If you wish to make a credit card payment, you must complete a credit card authorisation form and email to us with your booking reference and surname, this will incur a surcharge of 1.1%.  If you which to pay online via our website a 3% surcharge will be taken by the merchant.

Please also note you can pay via EFT for no additional charges.

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Terms & Conditions

The following terms and conditions form the basis of your booking with Kimberley Outback Tours Pty Ltd (‘KOT’, ‘we’ or ‘our’). Please take the time to read and understand the conditions of booking, set out below. By asking us to confirm your booking and by payment of your deposit, we assume that you have read these booking conditions, that you agree to and accept our Terms & Conditions as stated below.

Prices/Deposits/Payments
Prices are quoted in Australian Dollar (AUD). Your booking price will be set out on this website unless it is varied by advertising or a special offer, including without limitation, to cover changes in government taxes and charges, fuel surcharges, a force majeure event or other material increases by suppliers. Once you pay your deposit your tour price is guaranteed (except for any changes resulting from a force or unavoidable accident/event). A deposit of 20% per person, per tour is required within fourteen days of booking confirmation.
Deposit requirements may vary when booking a special offer. Final payment of the balance of your tour price is due 60 days prior to departure unless stated in the terms of a special offer. KOT reserves the right to cancel any ticket or booking or to refuse to carry any passenger where payment has not been received by KOT within the specified time.
Payment in full is required at time of booking for reservations made less than 60 days before departure of tour.
A 1.1% surcharge are charged when paying direct with us by Credit card. No charges for EFT payments. Online payments via credit card can be done via our website at a higher surcharge.

Rooms
Double or Twin Rooms – Accommodation in all Lodges/Camps/Motels, regardless of the rating, is in standard rooms (sometimes named superior/deluxe) based on twins or doubles unless otherwise stated.
Single Travellers – We do not charge single supplement on our tours, but a limited number of single rooms/cabins may be available by request at time of booking your tour.
Single rooms/cabins are usually smaller than standard twin or double rooms and often only have one single bed.

Health & Mobility/Fitness
We will assume all passengers are in good health and have a reasonable level of fitness and we are not liable for any injury, illness due to any activity.
A good level of fitness and health is required to participate on KOT tours. In some destinations there are sightseeing excursions by foot. Mobility is needed boarding or alighting our buses. It is your responsibility to advise KOT of any pre-existing medical conditions or health and mobility related concerns that may affect the normal conduct of a tour and the enjoyment of other passengers.
Any disability or medical condition requiring special attention must be reported to KOT at the time of booking. KOT is not responsible for any loss of enjoyment, loss of touring or loss of monies should the customer be unable to participate in the tour or in any or all of the activities.
Any costs incurred as a consequence of the customer’s need to return home as a result of non-disclosure are the customer’s responsibility.
KOT is not liable for any injury, illness, or loss of enjoyment which could have been reasonably prevented had we been made aware of a pre-existing condition.
We will not be responsible for any costs associated with cancellation penalties or the return of passengers from a tour, and a refund for lost touring cannot be claimed.

Travel Insurance
Travel Insurance is not included in your holiday package, therefore strongly recommend you to purchase comprehensive travel insurance that includes coverage for the cost of your tour, medical expenses, loss of luggage and land/personal content that may occur due to cancellation, medical emergencies, impossibility of performance, loss of deposit, disruptions or strikes. It is your responsibility to look after your property at all times and you must ensure you are adequately covered by your travel insurance in the event of any loss or damage thereof.

Travel Details & Information
After booking you will receive an emailed invoice with all important information relevant to your tour. We strongly recommend you check the details carefully and read the information supplied.
We will request you to provide us with personal information, hotel pickup/drop-off points, dietary needs and emergency information at the latest 45 days prior to departure.
If any of this information change prior to departure, please notify us of changes at least 21 days before departure. KOT is required by all accommodation facilities to pass on any dietary requests 21-30 days prior to arrival at Lodge/Camp/Motel.

Cancellation Policy – KOT cancellation fees apply:
Days of Notice and Fee that Applies:
Notice given 90-61 days prior to departure – Loss of deposit
Notice given 60-31 days prior to departure – 50% of tour price
Notice given 30 days or less prior to departure – 100% of tour price
All cancellations must be received in writing by KOT and are not effective until this notification has been received. If your holiday has commenced, 100% of the full tour price is charged. There is no refund if parts of the tours are missed.

Privacy and Data Policy

KOT is committed to safeguarding personal privacy. It recognizes that individuals have a right to control how their personal information is collected and used. Providing personal information is an act of trust and it is taken seriously. Unless given consent to do otherwise, KOT will only collect and use personal information as set out in our Privacy Policy available on our web-page:
https://kimberleyoutbacktours.com.au/privacy-policy/

Luggage restrictions
Easy washable and cool clothes are recommended for day time and a warm jacket for evenings. Clothing is mostly casual but the odd night might call for a little dressier feel. We do have limited luggage capacity so please pack your luggage in soft bags, weighting no more then 18kg. A smaller backpack for day use is allowed and can be kept under your seat on the bus during the day. If your tour has a light aircraft flight included, please ensure to take a small overnight bag to take as weight restrictions are very limited (max 5kg per person).