Kimberley Outback Tours Pty Ltd (KOT) is continuing to closely monitor the developments and advice provided around COVID-19.
We would like to thank all our customers for their patience and support during this very difficult time.
The exceptional and substantial impact that COVID-19 is having on our industry and our guest, is a situation beyond all reasonable control and not preventable by our business and tour operations and classified as a Force Majeure event.
The safety and well-being of our guests and employees is our main priority during this uncertain crisis time.
The health and safety of our passengers and staff is always our main priority and we’re taking a number of steps to ensure your continued well-being whilst visiting us. KOT is closely following all advice received from Australian medical authorities, as well as the World Health Organisation (WHO), regarding precautions that are needed to minimise risks concerned with COVID-19.
KOT will maintain a high level of cleaning and hygiene within our facilities and as an extra precaution, we are increasing the cleaning intensity level and frequency within our offices, vehicles, and operation. Cleaning products, antiseptic will reduce the risk of spreading harmful viruses, algae, and other possibly harmful bacteria and will be used during regular cleaning procedures.
We ensure all employees to maintain high hygiene standards on vehicles and at the workplace, including practicing proper hand washing and sanitising procedures.
Practicing good hygiene is important in stopping the spread of common viral infections such as flu, colds, or gastro, which can spread quickly in an enclosed environment.
So please practice good hygiene at all times:
A hand sanitiser dispenser is located in our busses/coaches. Please make sure you make use of it when boarding and before all meals while on tour.
Washing your hands is the most effective way to reduce the risk of contracting and spreading infections, so please wash/cleanse your hands after touching common surfaces, before eating and after coughing or sneezing
Please take your fellow passengers into consideration when sneezing and with the disposal of used tissues/wet wipes, etc.
If a passenger shows any symptoms of colds, viruses or illness while on tour, certain safety protocol measure will be taken to ensure the safety and health of your fellow travellers (eg. wearing facemasks, visiting a GP at the next stop, isolation with meals, etc.)
It is an important thing to avoid catching any virus, so wash your hands and avoid touching your face. It is also advised to use hand sanitiser and cover a cough or sneeze with your arm/elbow.
Operations due to COVID-19
Due to different factors, uncertain times, and government restrictions and circumstances out of our control:
If a tour is cancelled or is unable to proceed due to any COVID-19 (or any other pandemic) restrictions (imposed by Government or any other authorising body) or such restrictions are either not removed as expected, extended, or re-imposed, we will use our best endeavours to consider the options, and may offer to guests:
– a transfer to an alternative departure date, subject to availability;
– a credit for the original value paid by you for the tour which credit will be transferable to another person and valid for 18 months.
* Additional costs may apply for future departures due to fare schedule/costs increases;
* Credit is not redeemable for cash
If you contract COVID-19 (or any other pandemic virus or disease) within 31 days of the date of departure of the tour, you must notify Kimberley Outback Tours in writing. In such circumstances, you will not be able to and will not be granted permission to undertake the tour. In such circumstances you (and any other person cancelling as part of the booking) will be offered a transfer to an alternative departure date, subject to availability, at the absolute discretion of Kimberley Outback Tours.
If you refuse a transfer to an alternative departure date, it will be deemed that you have cancelled your tour and the Cancellation Policy of Kimberley Outback Tours will apply.
To ensure that our guests and our tour guides remain safe during the pandemic, guests must adhere to all social distancing requirements and hygiene standards as required by Kimberley Outback Tours and Government policies. Guests may be required to undertake a temperature test via a non-contact thermometer and/or a COVID-19 test prior to commencing the tour or during the tour. If a positive result occurs or if a guest refuse to take this test, Kimberley Outback Tours has the right, at its sole discretion, to refuse to take the guest on the tour, or to bar the guest(s) from continuing the tour, which ever the case may be. All out of pocket expenses (transfers, transport or alternate accommodation) as a consequence of leaving the tour will be at the guest’s own expense. Guest(s) shall not be entitled to any refund on monies paid by guest(s) to Kimberley Outback Tours under these circumstances.
Please view our full Terms & Conditions as these remain unchanged.