Information you need to know…

Payments

A 20% deposit is due within 7 days of making your booking. The balance is due 60 days before departure. If your booking is made within 60 days of departure, the total cost is due within 3 days of booking and must be in KOT’s account prior to departure. Your confirmation email will have the payment options included which will either be direct electronic transfer or credit card. When paying please include your booking number as the payment reference. Credit card payments will attract the following merchant fees: Visa/Mastercard 1.5%, American Express 1.8%, Diners Club 2.5% & International Cards 3%. These fees are subject to change without notice.

Cancellations

If you cancel your booking the following costs will be incurred depending on the notice given before departure. Notice must be received by KOT in writing. The following schedule outlines the notice required and subsequent costs incurred.

  • Greater than 90 days before departure: Full refund less $100 administrative fee.

  • Greater than 60 days before departure: loss of deposit (20%)

  • Greater than 30 days before departure: loss of 50% of tour price

  • Less than 30 days before departure or during the tour: loss of 100% of the tour price

Please read our Terms and Conditions for more information on cancelations as a result of matters our of your or KOT’s control.

Itineraries

Outback travel requires a sense of adventure and we sometimes need to expect the unexpected. Many places Kimberley Outback Tours takes you are very remote, where access and service can be unreliable and accommodation options are limited. As a result, our itineraries may vary slightly from what is advertised. We don’t want you to worry about this as there is so much to see that any changes won’t stop you from having a fantastic time on tour and your comfort is top priority.

Insurance

Kimberley Outback Tours strongly recommends you obtain comprehensive travel insurance once you have booked with us. We are traveling in very remote areas so you should ensure you are covered for medical expenses including emergency repatriation. A wide range of events could result in the tour being cancelled or major itinerary disruptions, so it is important your insurance covers this. This could be anything from, but not limited to, personal illness, travel delays, natural disasters or authority enforcements.

Weight Restrictions

Please be aware that some activities are operated by third parties and may have weight restrictions. Horizontal Falls Sea Plane Adventures has a maximum allowable weight of 120 Kg. If a passenger is over this weight, they will not be allowed to board the sea plane or take part in any of the associated activities. In addition to this, no refund will be available to the passenger and any additional costs will be at the passenger’s expense, including meals and accommodation in Derby.